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Oak Provoice and provoice DX4 digital telephone call recording - Modular and flexible Windows based voice recorder. Ideal for Call Centre monitoring, quality and servce assurance, agent training, stock dealing, and telephone order applications.
Features
- Analogue or digital (BRI/PRI-ISDN) multi-channel Voice recording and logging
- up to 256 ports per system
- Unlimited multi-system expansion
- Superior voice recording quality
- Storage at 64, 36, 25, 18, 13 and 9 kbit/s
- Encrypted and access secured voice file storage and playback
- Fully configurable recording parameters
- Automatic labelling of time, date, call duration dialled and identified telephone numbers
- Built-in phone book with import faciity for your relational database
- Local and/or LAN/WAN call playback and monitoring
- Advanced user, application and security/access management
- Automatic multiple hard disk content and capacity management
- Extensive search, filter and storage marking capabilities
- Call archiving option for voice recording, warehousing and archive management and retrieval
- ProVoice API for customised client tools
- Selective deletion by port, extension number, CLI or DDI
- Real time call flagging
- Extensive alarm features for fault tolerance using sound and e-mail
- Extension capture via PABX SMDR integration