Telephone Call Recording - Record your company telephone calls for security, customer services or training purposes with our range of Telephone and Telephone System call recording products. The range includes call recording for analogue telephones, digital system phones, analogue, ISDN2e and ISDN30e call recording solutions.
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Comvurgent
Comvurgent xtension recorder - Digital / USB Call recording solution for Avaya (Definity / Index), LG, NEC, Nortel, Panasonic, Siemens, Samsung and Toshiba Phone Systems - The Comvurgent xtension recorder connects to the Digital System Telephone and records telephone calls to a PC via a USB interface.
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ISDN CALL RECORING
Voice Safe is a complete ISDN30 Call Recording Solution that connects betwwen the Phone System and ISDN Phone Lines to provide complete call recording for all inbound and outbound calls. The Voicesafe Call recording solution does not require PBX programming, everything is included for easy installation and the Voicesafe call recording solution is easy use and manage using the interface which is accessed by a web browser on any PC connected to the LAN.
By recording every call that your business makes or receives you can quickly enhance your business in the following areas:
- Make sure that new business enquiries are recorded and followed up
- Use calls to train and develop your staff and their telephone skills
- Monitor levels of customer service and even score calls
- Listen to telephone conversations to verify that orders or information are correct
- Listen to the last call you made to a customer to remind yourself of any commitments you previously made
- Compliance with Regulatory Bodies
- Reduces personal use of the business phone system
- Web based interface and playback without the need for any special software
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Adaptive CTI Call Recorders
Call Recorders for ISDN - The Adaptive CTI call recorders provide a competitive solution for call recording for ISDN2 and ISDN30 trunk lines. The Adaptive Call Recorder is connected betweeen the ISDN line and the PBX Telephone system and records all calls - all the telephone call recordings are then stored on a PC for easy archive storage and retrieval.
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Re-Tell Call Recording
The most popular uses for telephone conversation recorders include:
- telesales / telemarketing training assessment and coaching
- note taking / dictation
- solving "who said what" disputes, or more formally..
- recording agreements
- recording meetings (most of our products that can be used for recording telephone calls can also be used for - - recording meetings, some with an additional microphone)
- recording instructions for greater speed and accuracy and detail
- clarification of quantities and specifications
- protection of staff from abusive / difficult customers
- ideal for litigation purposes as recordings can be used in court (UK)
- monitoring nuisance callers
- monitoring customer service
- monitoring staff performance
- anti fraud - surveillance
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Oak Provoice
Oak Provoice and provoice DX4 digital telephone call recording - Modular and flexible Windows based voice recorder. Ideal for Call Centre monitoring, quality and servce assurance, agent training, stock dealing, and telephone order applications.
Features
- Analogue or digital (BRI/PRI-ISDN) multi-channel Voice recording and logging
- up to 256 ports per system
- Unlimited multi-system expansion
- Superior voice recording quality
- Storage at 64, 36, 25, 18, 13 and 9 kbit/s
- Encrypted and access secured voice file storage and playback
- Fully configurable recording parameters
- Automatic labelling of time, date, call duration dialled and identified telephone numbers
- Built-in phone book with import faciity for your relational database
- Local and/or LAN/WAN call playback and monitoring
- Advanced user, application and security/access management
- Automatic multiple hard disk content and capacity management
- Extensive search, filter and storage marking capabilities
- Call archiving option for voice recording, warehousing and archive management and retrieval
- ProVoice API for customised client tools
- Selective deletion by port, extension number, CLI or DDI
- Real time call flagging
- Extensive alarm features for fault tolerance using sound and e-mail
- Extension capture via PABX SMDR integration
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CTI Box Call Recorders
These call recorders sit in series with with any analogue extension or line (including ADSL enabled lines!) they will then automatically record all inbound and outbound calls to hard-drive in MP3 format. Calls can be saved to CD or DVD to be archived for future reference. Saved calls can be searched for by time, date, number dialed or incoming CLI. You can import your telephone book in CSV format received calls from regular clients will then have the callers name applied to the call record, this can also be used as an additional search criteria. Further more notes can be applied to any or all calls to further refine call searches. You can also export a phone book created in the CTI call recorders software in CSV format to share with other users.
NB : WE NO LONGER SUPPLY THE CTI BOX CALL RECORDER
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Telephone Systems
Call Recording
